Ii-FAQs

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1. Ngaba ungumenzi, i-arhente okanye inkampani yorhwebo?

Umzi-mveliso wethu uvelisa iimveliso zezilwanyana zasekhaya iminyaka elishumi.

Imimandla yobuchwephesha zizinto zokudlala zezilwanyana ezifuywayo, iintambo kunye neentambo, iikheji zeenja kunye neekati, iicapsules zekati ezizicocayo, kunye nemithombo yamanzi kunye nezitya.Ubungakanani bomgangatho yi-3000 square metres, kunye neeseti ezingama-50 zezixhobo zokuvelisa.Kodwa oku akuphelelanga apho.Sikwasebenzisana nezinye iifektri ezingaphezu kwama-500 eTshayina, ukuqinisekisa ukuba siyakunceda ngazo zonke iintlobo zeemveliso ngaphandle kokuba uchithe ixesha elininzi kunye nomzamo ekukhangeleni ezinye iimveliso okanye abavelisi ukuze bagqibezele iimfuno zakho.

Ukuba uthanda ukuyila nokudala imveliso entsha, konke okufuneka ukwenze kukundinika umzobo, kwaye sinokukunceda ugqibezele kwi-3D, kwaye uvelise ukubumba okanye usebenzise ushicilelo lwe-3D ukwenza isampuli kuwe.Ngokuqinisekileyo siqhelene kakhulu neefektri zaseTshayina, izixhobo kunye neenkqubo ezahlukeneyo, ngoko ke siya kukunika ixabiso elikhuphisanayo kakhulu.Sinyanzelisa ukuba singenzi nzuzo kwinkqubo yophuhliso lwabathengi bethu, endaweni yoko ndiyathemba ukuba sinokukhula kunye, kwaye sizuze ngokufanayo.

2. Kutheni le nto kufuneka ndisebenze nawe kunokuba nabani na okhuphisana nawe?

Asiyeki ukukhangela izimvo ezintsha, ukuphuhlisa itekhnoloji entsha, kunye nokusebenza nabona badibanisi bangcono kwiimveliso ezintsha nezinomdla.

Ungakhuseleka ukwazi ukuba sihlala sihambisana neentsingiselo zemarike ezishushu kunye neemveliso ngalo lonke ixesha.Sikwaqhubeka sisongeza koomatshini bethu kunye neenkqubo zethu zokuvelisa.Olunye uncedo olubalulekileyo kukuba sikhathalela abathengi bethu, sikubonisa iimveliso ezintsha nezinomdla rhoqo ukukunceda uhlale uphezulu kwabo sikhuphisana nabo.

3. Ndingazifumana iisampuli?

Ewe, kwiimveliso ezininzi sinokuthumela iisampulu ngaphandle kwentlawulo kubathengi abanzulu.Kodwa ke uya kuhlawula iindleko zokuthutha kunye nokuhanjiswa.Nangona kunjalo, kuya kufuneka sibize intlawulo yesampulu yoyilo lwesiko esiya kuthi siyitsale kwitotali xa iodolo ikwisayizi ethile.Siya kuvuleka nge-100% malunga nemigaqo ngaphambi kokuba siqale ukuqinisekisa ukuba uyazi kakuhle ukuba yintoni na isivumelwano.

4. Ngaba sinokubeka uphawu lwethu kunye nelogo kwiimveliso?

Sineendlela ezininzi zokusebenzisa iilogo kunye namagama emveliso kwizinto.Ukuba awunayo ilogo yakho okanye igama lemveliso siyavuya ukukunceda ngale nto.Sinabayili endlini.

5. Yiyiphi imigaqo yentlawulo?

Iikhontrakthi zethu eziqhelekileyo ziyi-30% yentlawulo ephantsi ngaphambi kokuba imveliso iqale, kunye nentlawulo yokugqibela kunye nepheleleyo ngaphambi kokuthunyelwa.Ngee-odolo ezincinci, uya kucelwa ukuba uhlawule ngokupheleleyo phambi kwemveliso.

6. Ngaba unokubonelela ngokupakishwa kwesiko?

Ewe.Sinabashicileli abaya kuqinisekisa ukuba zonke iimveliso zakho zipakishwe ngokweemfuno zakho.Siza kusebenza nawe ukufumana esona sisombululo ukuba awuyazi eyona nto uyidingayo kwasekuqaleni.Singakwazi ukukunceda ngoyilo kunye nemizobo, kunye nokufota okukhethekileyo kweemveliso, ukuba kuyimfuneko.

7. Ithini ifom ye-odolo yexesha lakho lokuhanjiswa?

7-15 iintsuku ukuba isitokhwe.Ukuba akunjalo siya kukunika uqikelelo oluyinyani lokuba izakuthatha ixesha elingakanani.Ngokufanayo ukuba uye wa-odola imveliso enokufuna utshintsho loyilo osenokuba ulucelile.

8. Zithini iindleko zokuthumela ngenqanawa?

Kwiiodolo ezincinci kunye neempahla ezincinci sisebenzisana neefemu ezikhawulezayo, ezifana ne-FedEx kunye ne-DHL ukufumana elona xabiso lihle ngexesha lokuhanjiswa.Ukuba iodolo yakho inkulu, siya kuthumela ngolwandle okanye ngololiwe ukuba kufanelekile.Singakucaphula ixabiso, emva koko ungakhetha ukusebenzisa umthumeli wethu wempahla, okanye unokuqesha umthumeli wempahla ngokwakho.Nokuba yeyiphi okhululeke ngayo.

9. Loluphi uhlobo lweendlela zokuhlawula owamkelayo?

Samkela T/T, PayPal, Western Union.

10. Siqinisekisa njani ukuba ndifumana elona xabiso lilungileyo?Ngaba iingcaphuno zakho ziyaxoxisana?

Eyona ndlela ilungileyo kukuqala ngexabiso ekujoliswe kulo kwicala lakho.Emva koko siyakwazi okulindelweyo kwaye sazi ngcono ukuba singakucaphula njani.Ngokusisiseko iimveliso ezimbini ezifanayo zinokuba nexabiso elahlukileyo ngokuxhomekeke kwizinto ezisetyenzisiweyo.Ukuba ungandinika ixabiso elilindelekileyo ekujoliswe kulo.Ndiya kuqinisekisa ukuba uya kufumana esona sisombululo singabizi kakhulu ngaphakathi koluhlu lwamaxabiso.Ukuba ayinakwenziwa, okanye umgangatho ungabi phezulu ngokwaneleyo, ndiya kuvuleleka kunye nawe kwaye ndixoxe ngazo zonke iinkcukacha ngaphambi kokuba siqhubele phambili.

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